The following warranty information can be found on the Australis Music Group website.
This policy applies to the following brands:
AUSTRALIS PRODUCT WARRANTY
The warranty and conditions of such warranties on products that Australis distributes are different on a brand-by-brand basis. The basic warranty periods are outlined below, however it should be noted that more detailed information should be researched and can be provided if required.
The Customer agrees that these Terms and Conditions of Sale shall be construed according to the laws of the Country as the Supplier may in its sole discretion determine. Proceedings may be instituted in such Country as the Supplier may in its sole discretion determine. Failing such determination the Customer consents to any proceedings being instituted and heard by any appropriate Court sitting in the State of New South Wales applying the laws of the State of New South Wales.
The warranty is not a service contract, and warranty does not constitute maintenance, cleaning or periodic check-ups on equipment. During the periods specified below Australis Music will replace defective parts at its expense with new or refurbished parts, and will absorb all expenses for warranty service and repair labour by reason of defects in material or workmanship. The sole responsibility of Australis Music under warranty shall be limited to the repair of the product, or replacement thereof, including parts as the sole discretion of Australis Music. The warranty is subject to the product having been used under normal operation conditions, and have not been electronically or mechanically altered in any way. Warranty does not cover; damage or failure resulting from; faulty or improper installation, act of nature, abuse, use on incorrect voltage, alteration, accident, misuse, negligence or maladjustment including exposure to water. Warranty will also not apply to general wear and tear due to usage.
For warranty servicing you must obtain a Return Authorisation number (RA#) through your nearest authorised Australis Music Group retailer, reseller or integrator who will then contact Australis Music directly. The warranty on products will only be valid if the product was purchased in Australia through a recognised partner of Australis Music. It is the owner's responsibility to establish the date and place of purchase by acceptable evidence, at the time service is sought.
RETURN OF GOODS FROM RESELLERS OR INSTALLERS
The Supplier may at its absolute discretion accept returned stock and provide a credit to the Customer, subject to the following:
(a) Faulty product: Claims will only be considered if lodged within 7 days of delivery;
(b) Transit damage claims will only be considered if lodged within 7 days of receipt of goods for dealers with the abovementioned insurance cover;
(c) Stock returned after 30 days will be subject to a discount of 10% of the purchase value; and
(d) Stock returned after 60 days will be subject to a discount of 20% of the purchase value.
MANUFACTURER WARRANTIES BY BRAND:
BEHRINGER
Behringer Warranty in Australia
MUSIC Tribe and Australis Music Group warrants the mechanical and electronic components of your Behringer Product in Australia to be free of defects in material and workmanship if used under normal operating conditions for a period of three (3) years from the original date of retail purchase.
IMPORTANT: MUSIC Tribe and Australis Music Group asks that you also retain your purchase receipt. This is the proof of your date of purchase from which the applicable Limited Warranty period shall begin to run. Music Tribe additionally asks that you register your Behringer product online within ninety (90) calendar days of retail purchase, to assist in any future warranty claims. You can register your Behringer product here: https://www.behringer.com/service.html
Extended Warranty
To qualify for the extended warranty, you must register your new MUSIC Tribe equipment within ninety (90) calendar days from the date of purchase. The online registration can easily be completed by visiting MUSIC Tribe. We ask that you read the terms and conditions of MUSIC Tribe’s Limited Warranty carefully.
Warranty Transferability
This Limited Warranty is extended exclusively to the original buyer (customer of Authorized Reseller) and is not transferable to anyone who may subsequently purchase the product. No other person (distributor, dealer, fulfiller, retailer, etc.) shall be entitled to give any warranty promise on behalf of MUSIC Tribe or Australis Music Group.
For specific information for your Behringer Warranty in Australia and what is INCLUDED and EXCLUDED, please click here: https://www.behringer.com/service.html