Date of last revision: 23 August 2021
Greenland Audio will not provide refunds for "change of mind" purchases.
If you have received a faulty or defective item, you may return it to us within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Before purchasing a product from our site, you should familiarise yourself with the applicable warranty policy for that product. Visit our Warranty Page for more details.
We ship products Australia wide. Default shipping cost is $20, however all orders over $100 are shipped for free.